When this management consulting firm began working with a national retailer, the retailer was experiencing significant challenges. The initial engagement had the firm working through strategic issues and charting a path forward.
Then, the CEO quit abruptly, leaving the retailer without a leader during a critical time. Fortunately, the firm has a dedicated talent acquisition arm, and its principals stepped in immediately to help fill the talent gap. The retailer had a history of bad hires in the role (hence the abrupt exit), so the firm knew it had to be diligent in its selection of potential candidates, that experience mattered and that cultural fit mattered as much, if not more.
The firm turned to BI PRO to not only identify prospective candidates, who matched the right experiential profile, but also to suss out quotes, interviews and other research materials that could help identify the executives’ approach to business culture.
That research proved critical: Many candidates who looked great on paper had business philosophies that didn’t mesh with the retailer’s approach. In the end, with the help of BI PRO, the firm was able to deliver a collection of thoroughly vetted candidates, one of whom took the top job just a few months later.