CIO, Apple Inc.
O'Connor has been Apple's Chief Information Officer since 1997. Under his leadership, Apple says, its worldwide IT organization has undergone a major transformation highlighted by a streamlined, simplified systems environment; integration of Apple's state-of-the-art enterprise products; and a fine-tuned cost model that allows for a significant increase in spending on development and enhancements in support of Apple's expanding portfolio of products and services. One of O'Connor's biggest achievements of Apple was the global implementation of SAP, one of the largest single instances of SAP in the world and the backbone for Apple's operational efficiencies. Other achievements include the deployment of advanced telephony applications in support of Apple's growing customer service call centers, and robust data warehousing and reporting solutions. When Apple decided to open retail outlets, O'Connor's team successfully implemented a full suite of retail systems, including Apple-compatible point-of-sale and back-office systems, as well as innovative mobile point-of-sale applications. O'Connor joined Apple in 1991 in the IT department. Before joining Apple he was a System Consultant at Eurolink; before that, back home in his native Ireland, he held various IT positions at Homedica in Limerick and Westinghouse in Shannon.