Executive Profiles
Biographical Summary
Dunn started his career at Best Buy in 1985 as a sales associate when the retail giant was still a 12-store chain in Minneapolis. He worked his way through the ranks methodically, graduating from store manager to district manager to president of U.S. stores in 2002. Dunn was named president and COO of Best Buy in 2006 and has spearheaded several initiatives since then, including the chain's "customer-centric" strategy that customizes each store's merchandise mix to local tastes. Since becoming CEO in 2009, Dunn has been aggressive about making sure Best Buy has cutting-edge technology available to consumers and has no problem picking winners among various formats. He's also been an advocate for making his big box stores less reliant on product sales and more focused on tech services like Geek Squad for consumers who see Best Buy products as necessities .
